Legal Notice

Legal Policies for Yellow Spoke Coach

Safeguarding Policy

Safeguarding Policy

1. Privacy Policy

Effective Date: January 2025

What Information We Collect

Yellow Spoke Coach collects personal information, including but not limited to:

• Names, email addresses, and phone numbers
• Information provided through forms (e.g., inquiries, bookings)
• Coaching session notes and progress reports
• Payment details (processed securely through third-party payment providers)
• Cookies and usage data (for website analytics)

How We Use Your Information

We use your data for:

• Scheduling and delivering coaching services
• Communicating with clients and providing support
• Improving website functionality and user experience
• Processing payments and handling invoicing
• Complying with legal obligations

How We Protect Your Information

We implement appropriate security measures to protect personal data from unauthorized access, alteration, or disclosure. We do not sell or share personal information with third parties except as required by law or with trusted service providers who assist in operations.

Your Rights

You have the right to:

• Request access to your personal data
• Request corrections or deletions of inaccurate or outdated information
• Withdraw consent for marketing communications
• Opt out of cookies and data tracking

For any privacy concerns, contact: Marc Pearson - yellowspokecoach@outlook.com

2. Terms & Conditions

General Information

By using Yellow Spoke Coach's website and services, you agree to these terms. Our coaching services are designed to support resilience, confidence, and emotional well-being but do not replace professional therapy, medical treatment, or mental health services.

Payment & Refunds

• Payments are required in advance unless otherwise agreed.
• Cancellations made 48 hours before a session may be rescheduled. Late cancellations or no-shows may be non-refundable.
• Refunds are only available in specific cases at our discretion.

Client Responsibilities

Clients (or their guardians) agree to:

• Provide honest and accurate information
• Attend sessions punctually
• Engage actively in the coaching process
• Understand that coaching does not guarantee specific results

3. Disclaimer

Yellow Spoke Coach provides coaching services that focus on personal growth and resilience-building. Coaching is not therapy or a substitute for professional psychological, medical, or legal advice. If a participant requires clinical or medical support, we advise seeking a licensed professional.

We do not guarantee specific outcomes, as progress depends on individual engagement and external factors. By participating in our services, you acknowledge and accept these limitations.

4. Cookie Policy

Yellow Spoke Coach uses cookies to enhance user experience and analyze website traffic. By using our site, you consent to our cookie usage.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Track site performance and usage trends
• Marketing Cookies: Used for targeted advertising and communication

You can manage or disable cookies through your browser settings.

5. Refund & Cancellation Policy

Cancellations & Rescheduling

• Clients must cancel or reschedule at least [Insert timeframe] before the session.
• Late cancellations and no-shows may be charged in full.

Refunds

• Refunds are considered on a case-by-case basis.
• No refunds for completed sessions.

For any concerns regarding payments or scheduling, contact: yellowspokecoach@outlook.com

For further inquiries, please reach out to us at 07982719691 or yellowspokecoach@outlook.com